12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage More Books Like This
Service Profit Chain
1997
Service Breakthroughs
1990
Management and Marketing of Services
2010
Winning in Service Markets
2016
SERVICES MARKETING (9TH ED)
2021
Best Practices
2000
Managing Customer Service
2013
Service Quality and Productivity Management
2017
A Customer-oriented Manager for B2B Services
2022
Business Development in Licensed Retailing
2012
Strategy Implementation
2014
Anticipate
2012
Customer Relationship Management
2016
Strategic Customer Service
2019
The Path Of Excellence WORLD CLASS LEADERSHIP
2012