Leadership and Communication: A Multiple-Perspective Study of Best Practices (Report‪)‬

ABSTRACT This study explores the leadership and communication behaviors of an executive at a Fortune 500 pharmaceutical company based in the United States. One of the great problems in organizations today is that of capturing best practices, especially those that are exemplified in the actions and performance of individuals. Best practices can be used to train both new and existing employees. However, they must not only be identified within the organization, they must also be codified if they are to be useful to other individuals. The purpose of the study was to capture the key leadership and communication behaviors that made the executive successful. The results of the study and implications of these findings for future research and application are discussed.