Difficult Conversations: How to Discuss What Matters Most (Unabridged)
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4.9 • 10 Ratings
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- $16.99
Publisher Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Customer Reviews
Great information however super Lefty leaning
I listened to this book from beginning to end during a recent 10 hour car trip. I found the tactics information and suggestions all to be very useful for my medical practice. The concepts and ideas were very useful to put into practice. What troubled me was without exception, all of the examples of difficult conversations were surrounding racism and inequality and generated from the progressive movement. Particularly troubling was the example where Ibram X. Kendi was referenced as more or less being a hero of anti-racism. He in my mind and of many others, is one of the biggest race-baiter in America and his work and writing is garbage. I feel the authors could’ve been far more balanced in the approach to difficult conversations as the target audience surely is not all left leaning and there are other fine examples of difficult conversations without having to travel down the progressive highway.
Dr. Marcus