A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
APPLE BOOKS REVIEW
In the world of business, negotiations can mean billions of dollars are on the line. In law enforcement, it can be a matter of life and death. In his straight-talking self-help guide, former FBI hostage negotiator Chris Voss casually blows up nearly everything you think you know about the art of negotiation. Chief among his targets is that beloved notion of the win-win scenario, in which each side gets a portion of what they want—when Voss says “Never split the difference,” he means it! Using a number of gripping examples from his own career, Voss explains how his tactics literally saved lives, and shows how those same techniques apply in the boardroom, from validating your opponent’s feelings to asking the right questions. Since many of Voss’ tips rely on the negotiator conveying calmness and control with their voice, the audiobook, narrated by Michael Kramer, is the perfect way to absorb his methods. Whether you’re gearing up for a salary negotiation or just hoping to get a good deal on a new car, this book can help you keep the upper hand.
Customer ReviewsSee All
I have listened to the book 3 times already. It’s filled with a wealth of information and is very structured. It’s not redundant, hence me listening to it more than once. He has a great skill even in keeping you engaged the whole book.
I have been mindfully aware now of how to use certain words to keep conversations more engaging.
Good book, but this is a bad reading
I bought the paperback version of this book and was really enjoying it. The issue I had was that there are a lot of descriptions on the way to say things, and I was hoping the audiobook version would clarify that. But it does not. The reader has a very flat tone and does not change the way he says things to help understand what the author meant. The book itself is great and interesting. But the audiobook is not helpful at all in regards to how different tones of voice are supposed to be said.