Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Unabridged) Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Unabridged)

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Unabridged‪)‬

    • 4.7 • 840 Ratings
    • $12.99

    • $12.99

Publisher Description

The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry. 

- Featured in FX's The Bear and Showtime's Billions
- JP Morgan NextList Pick

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

GENRE
Business & Personal Finance
NARRATOR
WG
Will Guidara
LANGUAGE
EN
English
LENGTH
08:37
hr min
RELEASED
2022
October 25
PUBLISHER
Penguin Audio
SIZE
544.1
MB

Customer Reviews

coastal livin' ,

Not just for the perfectionist.

Found Will via Patrick Bet-David. I am not extremely detail oriented but will look through Will’s hospitality lenses for a long time after listening. Listened to the VERY END. Am I both player and coach? Even more to think about, good listen!

RandyPandy ,

How to do it right

This book is a great example on how to do business right, being focused on the customer, the only thing that really matters!

pill bruh ,

A

Great audiobook teaches how to really connect with not only the people you are serving but also with your team and it doesn’t only apply in the restaurant industry it can apply to any job industry. 10/10

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Unabridged) Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Unabridged)
2022
Setting the Table (Abridged) Setting the Table (Abridged)
2006
Your Next Five Moves (Unabridged) Your Next Five Moves (Unabridged)
2020
The New One Minute Manager The New One Minute Manager
2015
The Infinite Game (Unabridged) The Infinite Game (Unabridged)
2019
Leaders Eat Last: Why Some Teams Pull Together and Others Don't (Unabridged) Leaders Eat Last: Why Some Teams Pull Together and Others Don't (Unabridged)
2020