The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed : A Quick Reference Guide to 70 Tools for Improving Quality and Speed
2004
Lean Six Sigma : Combining Six Sigma Quality with Lean Production Speed
2002
Lean Six Sigma for Services
2003
Lean Six Sigma for Service Chapter 11 - Using DMAIC to Improve Service Processes
2003
Lean Six Sigma for Service Chapter 1 - The ROI of Lean Six Sigma for Services
2003
Lean Six Sigma for Service, Chapter 5 - The Value in Conquering Complexity
2003