Lean Six Sigma for Services
Chapter 3: Seeing Services Through Your Customer's Eyes
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- $4.99
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- $4.99
Publisher Description
This chapter comes from Lean Six Sigma for Service which provides a service-based approach to Six Sigma explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here for the first time you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement call centers surgical suites government offices R&D and much more.
More Books Like This
More Books by Michael L. George
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed : A Quick Reference Guide to 70 Tools for Improving Quality and Speed
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Lean Six Sigma : Combining Six Sigma Quality with Lean Production Speed
2002
Lean Six Sigma for Service Chapter 11 - Using DMAIC to Improve Service Processes
2003
Lean Six Sigma for Service Chapter 1 - The ROI of Lean Six Sigma for Services
2003
Lean Six Sigma for Service, Chapter 5 - The Value in Conquering Complexity
2003
Lean Six Sigma for Service Chapter 14 - Designing World-Class Services (Design for Lean Six Sigma)
2003