Six Principles of Persuasion You Can Use to Influence Others (Behavior)
2008
Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior.
2009
Toyota-Style Management Drives Virginia Mason (Virginia Mason Medical Center )
2006
The Successful Physician Negotiator. (Career Management).
1999
Preserving the Soul of Medicine and Physicians: A Talk with David Whyte. (Reconciling the Inner Self with the Business of Health Care) (Interview)
2000
Managing Unmanageable Physicians: Leadership, Stewardship and Disruptive Behavior (Dealing with Disruptive Behavior)
2004