Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Unabridged)
2025
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone (Unabridged)
2024
The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
2018
I'll Be Back: How To Get Customers To Come Back Again & Again
2021
The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
2018
Be a Star with Your Customers and Keep Them Forever: Moments of Magic®
2010