Cisco Unified Contact Center Enterprise (UCCE)
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4.0 • 2 Ratings
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- $46.99
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- $46.99
Publisher Description
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
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Little Cottontail wishes that his grandfather "had not gone so far away," and, since Mama Rabbit talks about the patriarch in the past tense, readers who can absorb the fact will gather that he has died. The long-eared hero wants Grandfather to know how much he is missed. But how? "I will wrap my hugs around the Wind," says Little Cottontail to his mother. "The Wind will blow them to Grandfather, all the way across the Great Green Meadow." Happy with his ingenuity, Little Cottontail then sends Grandfather smiles via the clouds, and a favorite joke carried by the river. As the little bunny and his mother settle down for the night, he says, "I think Grandfather is winking to the Stars, so they can wink at me." The text at times turns precious, and the rabbits and other creatures tend to be more suggestive than clearly limned, but the lilting, soft language and gossamer settings (particularly when night falls on the meadow) work a soothing magic. The book may be sentimental, but it also feels genuine. Children hit hard by the passing of a loved one may well find its message healing-and empowering as well. Ages 4-7.
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