• $12.99

Publisher Description

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”

—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”

—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations

Transform anger and hurt feelings into powerful dialogue

Make it safe to talk about almost anything

Be persuasive, not abrasive

Business & Personal Finance
September 16
McGraw-Hill Education
The McGraw-Hill Companies, Inc.

Customer Reviews

SusieQ - 1960 ,

Great Book!

This book was Awesome! I am definitely going to use the techniques to improve my Crucial Conversations. It is practical and easy to understand.

Bob Binford ,

Bought Crucial Conversations to help break work stalemates

I bought it and read it over the weekend after a particularly stressful and sleepless week at work. I found it helpful in helping me examine and categorize my experiences and thoughts, take control of some of the causes of my emotions, and identify tools and techniques to help me better communicate and interact.

Drew Lange ,

A. Philip

Phenomenal book. Really worth the read & many of the concepts I applied with success right away.

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