How to deal with rude customers
Publisher Description
A short booklet containing practical tips for anyone dealing with the public, hospitality, tourism and service industry. Easy tips on how to cope and deal with rude and nasty customers that you may encounter in your job on a daily basis under th following headings:
Never Get Emotionally Involved
Understanding The Root Cause Of The Problem
Finding A Solution
Final Coping Mechanisms For You.
Customer Reviews
11181201519
,
Phenomenal
Simple and straightforward.
D.Lynn_
,
Quick read
I deal with people on a daily basis and it’s definitely a challenge. This book has some helpful tips.