Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
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4.3 • 36 Ratings
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- $12.99
Publisher Description
Hold anyone accountable. Master performance discussions. Get RESULTS.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
PRAISE FOR CRUCIAL ACCOUNTABILITY:
"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager
"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Customer Reviews
Great follow-up to Crucial Conversations.
Crucial Accountability picks right up where Crucial Conversations leaves off and continues in its tradition of clear and actionable guidance with illustrative examples to comprehend. While mostly focused on work scenarios, there are personal applications for these techniques as well. Helpful and insightful read that will help anyone continue down the road of greater peer understanding and direct report communication.