Implementing Service Quality based on ISO/IEC 20000
A Management Guide, third edition
-
- $21.99
-
- $21.99
Publisher Description
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
GENRE
Computers & Internet
RELEASED
2012
October 25
LANGUAGE
EN
English
LENGTH
74
Pages
PUBLISHER
IT Governance Publishing
SELLER
IT Governance
SIZE
1.2
MB