ITIL 4: Create, Deliver and Support Reference and Study Guide

Your essential guide to mastering ITIL 4 Create, Deliver and Support.

ITIL® 4: Create, Deliver and Support Reference and Study Guide provides a concise overview of the ITIL 4 framework, focusing on the core service management activities needed to deliver innovative and reliable tech-enabled services. This guide is designed for IT professionals seeking to enhance their skills and achieve ITIL 4 certification.
Understand how to integrate different value streams and activities.Learn about service performance, service quality, and improvement methods.Use as a reference guide for work, studies, and professional development.
Perfect for IT practitioners managing IT-enabled and digital products and services, this study guide complements the core CDS manual, offering a quick reference to key points and practical tools for service management.