ITIL® Guide to Software and IT Asset Management - Second Edition

This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery. It will facilitate the integration of SAM/ITAM with service management and information security management while linking to organizational objectives. To do this, the guide gives structured and clear explanations of complex topics, with frequent real-life examples, key messages, and checklists.

Key benefit updates

Organizations will benefit from costs savings, risk management, licence compliance, and enhanced security, thereby improving the value delivered to customers

Cost-saving opportunities outlined

Metrics for SAM and ITAM included

Updated standards and completely rewritten from the first edition

Numerous real-life examples, key messages and checklists highlighted throughout the text

Aligned to all recent best practice guidance

Appendices with practical guidance

References to ITIL Practitioner

Emphasizes sustainability for a SAM/ITAM programme