Performance Measurement Systems

This is a book about performance measurement systems and their systematic development. It provides not only an excellent introduction and overview to performance measurement systems, but it also provides step-by-step guidance in how to develop such systems: systems that contain useful and relevant measures that are displayed in a useable. understandable, and decision-actionable manner. Numerous "what to do" and "what not to do" figures illustrate each chapter, assisting the reader in better understanding the "how to" part of the book.