When Engaged Employees Meet Engaged Customers; These Moments Produce Results That Far Exceed Companies' Expectations, According to the Authors of Human Sigma (Interview) When Engaged Employees Meet Engaged Customers; These Moments Produce Results That Far Exceed Companies' Expectations, According to the Authors of Human Sigma (Interview)

When Engaged Employees Meet Engaged Customers; These Moments Produce Results That Far Exceed Companies' Expectations, According to the Authors of Human Sigma (Interview‪)‬

Gallup Management Journal 2008, Feb 14

Gallup Management Journal
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Publisher Description

Byline: A GMJ Q&A with John H. Fleming and Jim Asplund, authors of Human Sigma: Managing the Employee-Customer Encounter Synopsis: The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it's tempting to replace workers with machines -- and why you really, really shouldn't.

GENRE
Business & Personal Finance
RELEASED
2008
February 14
LANGUAGE
EN
English
LENGTH
8
Pages
PUBLISHER
Gallup Organization
SELLER
The Gale Group, Inc., a Delaware corporation and an affiliate of Cengage Learning, Inc.
SIZE
75.9
KB

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