Where the Rubber Meets the Road (On the Level‪)‬

I just finished my weekly IIABNY Live! webcast where we talked about this same subject--claims handling. Unfortunately I am very familiar with this subject as I just had both a homeowners and an auto claim in a month's span. Before you jump to conclusions and assume I am a bad client I want to let you know that neither claim was my fault or within my control to avoid. A little over a month ago I received a call at 8:00 AM while away in Lake George buying tickets to the Rachel Ray fundraiser she does every year for her high school. It was my son who informed his mother and I that he and his brother had awoke to water pouring out of the lower freezer drawer and several inches of water on the kitchen floor spilling over into the dining room. Apparently the water valve that controls the water to the ice maker malfunctioned and the water didn't shut off like it should. This was on our main refrigerator which is merely 18 months old (they don't make appliances like they use to).