Physician-Centered Management Guidelines. (Beyond Managed Care)‪.‬

As HEALTH CARE organizations struggle to survive in the current Darwinian environment. they have often ignored the pivotal role of their internal human resources in attaining success. They have not recognized the importance of acquiring, cultivating, and preserving their intellectual capital nor have they sufficiently invested in their most valued employees. Unlike these organizations, the "Fortune 500 Most Admired" companies fully understand the irreverent premise "the customer comes second" and that there is a direct correlation between employee satisfaction and productivity. service quality, and, ultimately, organizational success. Health care organizations that embrace these principles and develop physician- responsive and centered delivery systems will acquire a sustainable competitive advantage in today's health care marketplace.