SUMMARY - Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes.



*By reading this summary, you will learn to become an ace at dialogue by learning how to conduct sensitive and/or conflict-prone conversations.



*You will also learn : why it is important to know how to dialogue effectively; how to come up with solutions in a win-win way; how to express yourself in a clear and unambiguous way without misunderstandings; how to refocus the conversation on the substance and not the form of the problem; how to overcome the conditioning to make you understand; how to make sure that the situation is resolved.



*Daring to say what you feel without creating conflict and with a constructive message is not easy. Yet we face it on a daily basis, whether at work or at home. Unsaid words and outbursts are a source of frustration that can quickly ruin the relationship between the protagonists. Learning how to conduct an important discussion can resolve any conflict, but it can also allow us to move forward while preserving and even strengthening the ties that bind us to others.



*Buy now the summary of this book for the modest price of a cup of coffee!