The Emotional Intelligence competency we call Conflict Management involves having the ability to help others through tense situations, tactfully bringing disagreements into the open, and defining solutions that everyone can endorse. Leaders who take time to understand different perspectives work toward finding a common ground on which everyone can agree. They acknowledge the views of all sides, while redirecting the energy toward a shared ideal or an agreeable resolution.
But how does one develop this competency? What does it look like in different contexts?
In Conflict Management: A Primer, Daniel Goleman and colleagues introduce Emotional Intelligence and dive deep into the Conflict Management competency. In this quick read, the authors illustrate the valuable skills needed to manage conflict in a range of settings.
This is the tenth in a series of Primers that explores each of the 12 Emotional and Social Intelligence Leadership Competencies, with a thorough overview of the Competency Model itself.
Daniel Goleman, Richard Boyatzis, George Kohlrieser, Amy Gallo, George Pitagorsky, and Matthew Lippincott elaborate on the Conflict Management competency: what it means, why it matters, and how to develop your capacity for it in both personal and professional settings.
Here's some of what's included:
Overview of Emotional Intelligence
Overview of the Competency Model in Leadership
Introduction to Conflict Management
How Secure Base Leaders Maintain Differences Without Breaking Bonds
The Intent and Behavior of the Conflict Management Competency
Becoming Skilled at Conflict Management
See Conflict as an Opportunity, not a Burden
Conflict Management: Blending Mindfulness and Analysis
Whether you are an individual looking to elevate your personal performance, a coach or consultant in need of research-based resources, or a head of leadership development in your organization seeking a brief yet informative resource to share with your team, this Primer is for you.