Achieving Statistically Significant Improvements in Patient Satisfaction Scores in a Community Hospital Through the Development of a Service Excellence Model (Fellow Project)
2005
Interview with Diane Peterson, FACHE, Chairman and Chief Executive Officer, D. Peterson & Associates (Interview) (Interview)
2007
Interview with Tony Kovner, Ph.D., Professor, Wagner Graduate School of Public Service, New York University (Anthony R. Kovner) (Interview)
2006
Visits to the Emergency Department As Transactional Data.
2005
Effective US Health System Websites: Establishing Benchmarks and Standards for Effective Consumer Engagement.
2012
A Roadmap for Improving Healthcare Service Quality.
2011